QueenSpins Casino Privacy Policy
At QueenSpins Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website at queenspins.com or use any of our services. By creating an account, completing the queenspins casino login process, or simply browsing our platform, you agree to the practices described in this document. We encourage you to read it carefully and contact us if you have any questions.
1. Who We Are
Our QueenSpins platform is operated by Novatrix SRL, a company incorporated in Costa Rica (registration number 3-102-893958), with its registered address at Potrero Cerrado, Oreamuno, Cartago. We are licensed and regulated by the Tobique Gaming Commission under licence number 0000002. As the data controller, we are responsible for your personal information and are legally obligated to handle it with care, transparency, and in accordance with applicable data protection laws.
2. Information We Collect
When you interact with our services — whether registering an account, making a queenspins withdrawal, or contacting our support team — we may collect the following types of personal data:
2.1 Information You Provide Directly
- Full name, date of birth, and gender
- Email address, phone number, and residential address
- Username, password, and account preferences
- Payment details, including card numbers and e-wallet identifiers
- Identity verification documents (passport, national ID, proof of address) required during KYC
- Communications you send us via email at support@queenspins.com or through live chat
2.2 Information We Collect Automatically
- IP address, browser type, and operating system
- Device identifiers and session data
- Pages visited, time spent on our site, and click patterns
- Gaming activity, wagering history, and bonus usage
- Cookies and similar tracking technologies
2.3 Information from Third Parties
- Identity and fraud verification data from KYC/AML service providers
- Payment processing information from financial institutions
- Data from analytics and marketing partners
3. How We Use Your Information
We at QueenSpins use the personal data we collect for the following purposes:
- Account management: To create and maintain your account, process your queenspins casino login, and verify your identity
- Service delivery: To process deposits, handle queenspins casino withdrawal requests, and provide access to our 3,000+ games
- Compliance: To fulfil our legal obligations under anti-money laundering (AML) and know-your-customer (KYC) regulations
- Bonuses and promotions: To apply queenspins bonuses, free spins, reload offers, and VIP program rewards to your account
- Customer support: To respond to your queries, complaints, and requests via our 24/7 live chat or email
- Security: To detect and prevent fraud, unauthorised access, and other harmful activities
- Marketing: To send you promotional communications about queenspins promo code offers, new games, or special events — only where you have given consent
- Improvement of our services: To analyse usage patterns, conduct testing, and enhance the overall experience on our platform
- Responsible gambling: To monitor gaming activity and identify signs of problem gambling behaviour
4. Legal Basis for Processing
Our Queen Spins Casino data processing activities are grounded in the following legal bases:
- Contractual necessity: Processing required to fulfil the terms of your account agreement with us
- Legal obligation: Processing necessary to comply with applicable laws and regulatory requirements
- Legitimate interests: Processing carried out for fraud prevention, platform security, and service improvement
- Consent: Processing for marketing communications, where you have explicitly opted in
5. Cookies and Tracking Technologies
We use cookies and similar technologies across our QueenSpins Casino website to enhance your browsing experience, remember your preferences, and analyse site traffic. You may manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform, including features such as the queenspins app experience and live chat support.
We use the following types of cookies:
- Essential cookies: Required for basic site functionality and security
- Analytical cookies: Help us understand how players interact with our platform
- Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns
- Preference cookies: Store your language, currency, and display settings
6. Sharing Your Information
We do not sell your personal data to third parties. However, we may share it with trusted partners and service providers who assist us in operating our platform. At QueenSpins, we ensure that any data sharing is governed by strict contractual agreements. Recipients may include:
- Payment processors for handling deposits and QueenSpins withdrawal transactions
- KYC and identity verification providers
- IT infrastructure and cloud hosting providers
- Customer relationship management tools
- Regulatory authorities and law enforcement, where legally required
- Analytics and advertising partners, where consent has been obtained
7. Data Retention
We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable law. In general, we keep financial and identity records for a minimum of five years following account closure to satisfy AML and regulatory obligations. Where data is no longer needed, we securely delete or anonymise it.
8. Your Rights
Depending on your jurisdiction, you may have the following rights regarding your personal data held by our Queen Spins Casino platform:
- Right of access: You may request a copy of the personal data we hold about you
- Right to rectification: You may ask us to correct inaccurate or incomplete information
- Right to erasure: You may request deletion of your data, subject to our legal obligations
- Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
- Right to data portability: You may request that we transfer your data to another service provider
- Right to withdraw consent: You may withdraw consent for marketing at any time without affecting prior processing
To exercise any of these rights, please contact us at support@queenspins.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.
9. International Data Transfers
As an operator serving players in Australia, New Zealand, Canada, India, and other permitted markets, we may transfer your personal data to countries outside your jurisdiction. Our QueenSpins Casino operations ensure that any such transfers are protected by appropriate safeguards, including contractual clauses and data processing agreements that maintain a level of protection equivalent to your home jurisdiction.
10. Children's Privacy
Our services are strictly intended for adults aged 18 and over (or the applicable legal age in your jurisdiction). We do not knowingly collect personal data from minors. If we become aware that a minor has registered on our platform, we will immediately suspend the account and delete the associated data. If you believe a minor has accessed our services, please contact us at support@queenspins.com without delay.
11. Security Measures
We implement industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure data storage, access controls, and regular security audits. While we take all reasonable steps to safeguard your information, no system is entirely immune to risk, and we encourage you to use strong, unique passwords for your queenspins login and to keep them confidential.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically to stay informed about how we are protecting your data. Continued use of our platform following any update constitutes your acceptance of the revised policy.
13. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data at QueenSpins Casino, please do not hesitate to reach out. Our support team is available 24/7 via live chat on our website or by email at support@queenspins.com. We are committed to addressing your concerns promptly and transparently.
Content updated: July 13, 2026