QueenSpins Casino Terms and Conditions

Welcome to QueenSpins Casino. These Terms and Conditions govern your use of our website at https://www.queenspins.com/ and all services we provide. By registering an account, accessing our platform, or placing any bets, you confirm that you have read, understood, and agreed to be bound by the terms set out below. We encourage you to review this document carefully before using our services. If you do not agree with any part of these terms, please do not proceed with registration or use of our platform.

1. About Us and Operator Information

At QueenSpins Casino, we operate under the legal entity Novatrix SRL, a company incorporated in Costa Rica (registration number 3-102-893958), with our registered address at Potrero Cerrado, Oreamuno, Cartago, Costa Rica. We are licensed and regulated by the Tobique Gaming Commission under licence number 0000002. Our Queen Spins Casino platform was established in 2021 and has been providing online gaming entertainment since that time. All services offered through our website are provided under the authority of this licence and in accordance with the regulatory requirements of the Tobique Gaming Commission.

2. Eligibility and Account Registration

2.1 Eligibility Requirements

To create an account and use our services at QueenSpins, you must satisfy the following conditions:

You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher
You must be a resident of a country we accept — our primary markets include Australia, New Zealand, Canada (excluding Ontario and New Brunswick), and India
You must not be a resident of any restricted territory, including but not limited to the United Kingdom, United States of America, Brazil, Poland, the Netherlands, and most EU member states
You must be acting on your own behalf and not as an agent for any third party
You must not have a self-exclusion or account restriction in place with us or any related platform

2.2 Account Registration

When you register with Queen Spins Casino, we require you to provide accurate, complete, and up-to-date personal information. You are responsible for maintaining the accuracy of this information throughout your time with us. We reserve the right to request identity verification documents at any stage, including before processing any withdrawal. Only one account per person, household, IP address, or shared device is permitted. Any duplicate accounts we detect may be closed and associated funds forfeited.

3. Know Your Customer (KYC) and Verification

At Queen Spins, we are required to verify your identity before processing your first withdrawal or at any point we consider it necessary. As part of our KYC process, we may request the following:

A valid government-issued photo ID (passport, driver's licence, or national ID card)
Proof of address (utility bill or bank statement dated within the last three months)
Proof of payment method used to make deposits
Source of funds documentation where required

Failure to provide satisfactory verification documents may result in delays to your withdrawal or suspension of your account. We take our obligations seriously when it comes to preventing money laundering and ensuring the integrity of our platform.

4. Deposits and Withdrawals

4.1 Deposits

At QueenSpins Casino, we accept deposits via Visa, Mastercard, Maestro, Skrill, Neteller, ecoPayz, Paysafecard, Zimpler, MiFinity, MuchBetter, SticPay, Jetonbank, Bank Transfer, Interac, and Bitcoin. All deposits are processed with a 0% fee and are generally credited instantly. Our minimum deposit is €20 (or currency equivalent), with AU$30 required to qualify for bonus offers. For cryptocurrency deposits, the minimum is 0.00001 mBTC.

4.2 Withdrawals

We process queenspins casino withdrawal requests within 72 hours of approval, though your first withdrawal may take longer due to KYC verification requirements. Our withdrawal methods include Visa, Mastercard, Maestro (1–3 business days), Skrill, Neteller, ecoPayz, MiFinity, MuchBetter, SticPay, and Bitcoin (instant). All withdrawals are processed with no fees applied by us.

The following withdrawal limits apply to your account:

Maximum withdrawal: €5,000 per week
Maximum withdrawal: €15,000 per month
Progressive jackpot wins are paid in full and are excluded from these limits
No-deposit bonus maximum cashout: €50 (or AU$70)
Minimum withdrawal amount: €20 or cryptocurrency equivalent

5. Bonuses and Promotions

Our QueenSpins bonuses are subject to specific terms that you must read before claiming any offer. Our Welcome Bonus package offers up to AU$5,000 plus 500 Free Spins across your first 10 deposits. The first deposit qualifies for 100% up to AU$500 plus 50 Free Spins, while your second through tenth deposits each receive 50% up to AU$500 plus 50 Free Spins. Free Spins are awarded on All Lucky Clovers 5 by BGaming.

The following conditions apply to all queenspins bonuses:

Minimum qualifying deposit: AU$30
Wagering requirement: x50 on bonus funds and Free Spin winnings
Bonus validity period: 3 days (x100 wagering applies in Finland)
Bonus funds must be used before real money funds
We reserve the right to modify, suspend, or cancel any promotion at any time

We also offer ongoing promotions including a Tuesday Reload of 100% up to AU$150, a Friday Reload of 50% up to AU$300, and a VIP Bonus of 30% up to AU$3,000. Our queenspins promo code offers include the Crown Advantage (code QNBST) at 55% and the Wheel of Fortune (code 777). Rotating free spin offers are available on selected games. The queenspins no deposit bonus, where available, carries a maximum cashout of €50 or AU$70. Specific queenspins no deposit bonus codes, when issued, will be subject to their own stated terms.

6. Loyalty and VIP Programme

Our QueenSpins Casino loyalty programme consists of 10 VIP levels, offering players increasing rewards as they progress. You earn points through real-money wagering — 1 point per AU$32.60 on slots and AU$130.30 on live casino and roulette games. Each VIP rank-up is rewarded with Free Spins and, from VIP8, bonus cash. From VIP8 onwards, we assign you a dedicated personal VIP Manager. All Free Spins earned through the loyalty programme carry a x50 wagering requirement, with a maximum win of AU$70.

7. Responsible Gaming

At Queen Spins, we are committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time reminders, self-exclusion options, and reality checks. If you feel that your gambling is no longer within your control, we urge you to use our self-exclusion tools or contact our support team at support@queenspins.com. We work with responsible gaming organisations and encourage players to seek help where needed.

8. Prohibited Activities

When using our services, the following activities are strictly prohibited:

Using fraudulent payment methods or chargebacks in bad faith
Colluding with other players or using automated software to gain unfair advantage
Opening multiple accounts or using another person's account
Attempting to exploit technical errors or bonus structures in an abusive manner
Providing false information during registration or KYC
Using our platform from a restricted jurisdiction

We reserve the right to suspend, restrict, or permanently close any account found to be engaged in the above activities, and to withhold any funds where fraud is confirmed.

9. Game Availability and Software

Our QueenSpins platform offers 3,000+ games across multiple categories, including slots, table games, live casino, video poker, bingo, and jackpots. Our software providers include NetEnt, Push Gaming, Evolution, Big Time Gaming, Microgaming, Playtech, Betsoft, Endorphina, Quickspin, Play'n GO, Amatic, BGaming, Belatra, and Mascot. Live casino games are exclusively powered by Evolution and include roulette, blackjack, baccarat, and game shows. We do not guarantee the continuous availability of all games, as titles may be removed or restricted at any time.

10. Intellectual Property

All content on our QueenSpins website — including text, graphics, logos, game interfaces, and software — is our proprietary material or is licensed to us for use on this platform. You may not reproduce, distribute, or commercially exploit any element of our website without our prior written consent.

11. Limitation of Liability

We provide our services on an "as is" basis and make no warranties regarding uninterrupted access to our platform. We shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services, including any technical failures, game interruptions, or payment delays beyond our reasonable control. Our total liability to you shall not exceed the amount of real-money funds held in your account at the time the claim arises.

12. Amendments to These Terms

We reserve the right to update or amend these Terms and Conditions at any time. When we make material changes, we will notify you via email or a prominent notice on our website. Your continued use of our QueenSpins Casino services after such changes constitutes your acceptance of the revised terms. We recommend that you revisit this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions about these Terms and Conditions, our queenspins withdrawal process, your account, or any queenspins bonuses, please don't hesitate to reach out. Our support team is available 24/7, 365 days a year. You can contact us via live chat on our website or by email at support@queenspins.com. We are here to help and will respond to your enquiry as promptly as possible.

Content updated: July 13, 2026